Refund and Cancellation Policy
This policy describes cancellation and how refund requests are reviewed for Kizunora paid memberships. Launch plan prices are shown on Membership. Paid checkout for Pro and Studio may not be available in every market at all times.
Explorer
Explorer is free. It does not renew and there is no membership charge to cancel.
Pro and Studio subscriptions
When checkout is available, Kizunora Pro is $12 per month or $99 per year, and Kizunora Studio is $29 per month or $249 per year. Each paid plan renews at the billing period disclosed at checkout until you cancel. Cancelling prevents future renewal. You retain paid access through the applicable paid period, unless access must be limited earlier for safety, fraud-prevention, or legal reasons.
When paid checkout is available, cancel through the billing portal from account settings. Explorer has no subscription to cancel.
Prior Pass or Plus purchases
If you previously purchased a Kizunora Pass, it was a one-time purchase for a disclosed access period and does not automatically renew. If you previously purchased Kizunora Plus, that subscription automatically renews until you cancel, according to the period shown at checkout.
Refund requests
Refunds are not automatic. Where appropriate, Kizunora can review a refund request, including suspected unauthorized charges, duplicate charges, or material problems delivering the paid service you purchased. Reviews are subject to applicable law and payment-network requirements.
To request a review, email hello@kizunora.com with the email on the account and any payment or receipt details you have. We may ask for additional information to locate the charge.