Support
Kizunora is a modern online marketplace where people buy and sell eligible physical goods, inspect items live with sellers before purchase, and transact with integrated shipping and Purchase Protection. Support covers buying, selling, Live Tables, and membership. We are a small team — expect a human reply within a few business days for non-urgent questions.
Acquire is a US quantity-1 path for one physical Artifact. Ask stays free beside Acquire. Browser prices and order status are not the source of truth — the listing and checkout are.
Open the Artifact, read the Studio Ledger, Ask the seller if you need more, then start Acquire when it is available in your market. Launch is US seller to US buyer, quantity 1, USD, fixed price. There is no cart, auction, or marketplace storefront. If Acquire shows Coming Soon, the listing is still inspectable and Ask remains free.
When checkout is open, payment is authorized through Stripe on the server — not from a price the browser displayed. Kizunora does not store full payment-card numbers. An authorization may appear on your statement before the charge captures. If checkout is not available in this environment, no charge is taken.
US domestic shipping is quoted at checkout. The seller ships after payment. Tracking is added to the order when a label is purchased. We do not auto-select the cheapest rate after you pay. Delivery timing depends on the carrier, not on a live occupancy feed.
After delivery you have 48 hours to inspect the Artifact against the Studio Ledger. Purchase Protection holds the protected payout during that window. This is protected payout, not escrow. Quantity 1.
Use in-product Report on the member, and Block if you need immediate separation. For an Acquire order, email hello@kizunora.com with the account email, Artifact title, and what does not match the ledger. For urgent real-world danger, contact local emergency services first, then safety@kizunora.com.
Refunds are not automatic. We review unauthorized charges, duplicate charges, and material problems delivering the Artifact you purchased. Email hello@kizunora.com. Card-network disputes follow your bank. See also the Refund Policy for membership charges.
Ordinary Artifact publishing is free. Selling a physical Artifact is a separate US quantity-1 path. Platform fee is 8% Explorer, 5% Pro, 3% Studio on item price only — never on shipping, insurance, or tax.
One physical Artifact. US seller, US buyer, quantity 1, USD, fixed price. No carts, auctions, international shipping, or resale. The work must be the listed object with a Studio Ledger — materials, serials, condition, and process notes you can inspect. Ask about this stays free and is not a paid action.
A Verified Maker mark on Desk follows an identity check. It is not a certificate of title, not a grading service, and not independent appraisal. Documented provenance lives on the Studio Ledger you publish. Keep condition honest; the 48-hour inspection window is for the buyer.
Artifact platform fee is 8 / 5 / 3 percent on item price only (Explorer / Pro / Studio). Session take on Live Tables is separate: 18 / 10 / 7 percent. Payment processing is handled by Stripe. Do not market protected payout as escrow.
After payment, buy a label from Desk for the reserved order. Choose the rate at fulfillment. Kizunora does not auto-buy the cheapest EasyPost rate after the buyer pays. Tracking belongs on the order, not in a public occupancy count.
Pack so the Artifact survives transit in the condition you documented. Photograph packing if the ledger calls out a fragile frame, movement, or glaze. A Studio Ledger is not a shipping form.
Payout releases after the order is COMPLETED — after delivery and the 48-hour inspection window, unless a report is open. Destination charges and Connect Express are the settlement path. There is no live payout in production until that path is authorized.
If a buyer reports a problem inside the inspection window, keep the Artifact and the ledger notes. Do not treat a report as a completed sale. Email hello@kizunora.com with the order details. Safety or fraud reports may pause payout.
A Live Table is a defined service attached to an Artifact — a room, a seat or session price, and a duration. It is not a webinar replay, not Zoom, and not paid private attention. Ask stays free beside Book a Live Session.
Book from the Artifact when a defined Live Table is offered. The table stays on that work. Buying a session does not require Pro. If the Artifact shows Upcoming or Coming Soon, you can still Ask. Live Tables are off in production until sessions are approved.
Cancel a booked table from the booking or Desk before it starts when that control is offered. Membership cancellation is separate and uses the billing portal. Refunds for a defined service follow the Refund Policy and are reviewed case by case — they are not automatic.
Join from the booking on Desk when the table is ready. The room is a Kizunora session attached to the Artifact — not a social call and not the ordinary video-call token. Allow camera and microphone before you enter.
Use a current desktop browser. Grant camera and microphone when asked. If the preview is blank, close other apps using the camera, check the OS privacy toggle, and reload. Headphones reduce echo. A Live Table is not a webinar; if you cannot join, Ask the host on the Artifact thread.
Host payout follows a completed defined service, not a reservation. Session take is 18% Explorer, 10% Pro, 7% Studio on session GMV — separate from the Artifact platform fee. There is no live session payout in production until that path is authorized.
Do not secretly record a Live Table. If a host records, they must say so before the table starts. Kizunora does not sell session recordings as a product. Report hidden recording to safety@kizunora.com.
Explorer is $0. Pro is $12 per month or $99 per year. Studio is $29 per month or $249 per year. Ask is free on every plan. Ordinary Artifact publishing is free. Paid checkout may not be open in every market.
Explorer is the network at $0. Pro and Studio lower the platform fee on US Artifact sales and the session take on Live Tables. They do not buy rank or messages. See Membership for the current merchandising.
When billing is enabled, upgrade from Membership or account settings. Checkout uses Stripe. Existing Pass or Plus purchases are a read model — we do not rewrite those rows in place as Pro or Studio.
Downgrade through the billing portal when checkout is available. You keep paid access through the paid period unless access must be limited earlier for safety, fraud-prevention, or legal reasons. Explorer has no subscription to downgrade.
Cancel paid renewal through the billing portal from account settings. Cancelling prevents the next charge. Explorer has nothing to cancel. For a refund review, email hello@kizunora.com with the account email and any receipt details.
When paid checkout is available, open the billing portal from account settings to update the card, download invoices, or cancel. If billing is off in this environment, Explorer remains $0 and there is no portal session to open.
Sign-in, suspension, and how to reach us.
If you cannot sign in, use password reset from the login page. If the account shows as temporarily unavailable, it may be suspended pending review.
Use in-product Report on a member, and Block for immediate separation. For urgent real-world danger, contact local emergency services first. Safety follow-up: safety@kizunora.com.
Email safety@kizunora.com for safety reports that need follow-up, or hello@kizunora.com for general questions, including privacy questions, verification-data requests, withdrawal of age-assurance consent, Acquire reports, and membership billing. Legal process and law-enforcement requests should use legal@kizunora.com and the Law Enforcement Policy.
Related: Buyer protection · How it works · Membership · Refund Policy · Community Guidelines · Acceptable Use Policy · Law Enforcement Policy · Privacy · Terms · Contact
